Please allow 3-5 business days from time of purchase for your order to be shipped out. This processing time can be longer during holidays and product launches. In order to offer cost effective shipping within Canada, packages are sent through untracked letter mail via Canada Post at the cost of $3 – and shipping delays may occur.
We are unable to track letter mail packages once they are given to the shipper. If you would like a tracking number for your purchase, please upgrade shipping at checkout. As items are shipped via letter mail, Shopify will unlikely send you an email notification when we ship packages. Please feel free to reach out if you are curious when your package was shipped.
Once your order has been dropped off, Nahema Clay Co cannot be held responsible for lost or stolen items. If there are any issues with shipping, please contact Canada Post directly with your tracking number (if applicable). If you have a larger order and/or an important/time sensitive order, we HIGHLY RECOMMEND using tracked shipping.
Please ensure that the address you are entering at checkout is correct, as we are not responsible for orders that cannot be delivered due to incorrect addresses. If your order has not shipped, please reach out to me by email and we can make an adjustment to the address - but please note, once your order is shipped, we are unable to make any changes.
We are continuously trying to pack orders as securely as possible for safe shipping. If you order arrives damaged, please reach out and provide your order number, as well as photos of the damaged item(s), and we can determine if a replacement will be provided.
Our Coastal Cove Candle Co. Collab is unable to be shipped via untracked letter mail, and will be shipped via standard shipping. We have set a flat rate shipping cost for the candles to $14.
If you would like to purchase both a candle and earrings, there will be a flat rate shipping cost of $17. This is for in the event that we need to split your order into two, in order to protect the delicate integrity of the earrings and ensure they are not damaged by the candle during the shipping process.